All returns or exchanges must occur within 30 days of the original invoice and must be accompanied by a copy of the invoice and a Return Form or a note explaining the reason for the return. Be sure to always include a copy of your invoice—returns received without invoice copies may not be credited or credited correctly. You do not need a Return Authorization (R/A) number before sending your return. If you are uncertain of whether you are allowed to return an item, please contact us first before sending it back. Any item returned in violation of this policy will not be credited and may be refused and sent back to you.
We appreciate your cooperation with us in regards to this and other policies outlined on this page. These policies have been instituted so that we may offer you the widest selection of hard-to-find musical items at a reasonable cost with fast delivery. While a more liberal return policy might be initially appealing, it would seriously affect our ability to offer you the wide range of products you will find here.Back to Top
How it Works: You may try a maximum of three in-stock mouthpieces, one in-stock instrument or $1,000 worth of in-stock music for up to ten days. We'll sell you the item(s) you wish to try as a normal sale. You have the right to return any trial item within ten (10) days of receiving it (see exception below for music). To clarify: the trial counter starts on the day you receive the items. Any items that are to be returned should be on their way back to us no later than the eleventh day, please. Upon arrival back here in our store, we will issue a refund of the purchase price less the outgoing shipping cost, plus any clean-up fees or damage assessments (see below). The cost of return shipping is yours—we regret that we cannot provide free return labels for trials.
Mouthpieces: When we receive your return, we will credit your credit card, less the original shipping charge and a $5 per-item clean-up fee. All mouthpieces should be rinsed out and wiped down prior to return. Woodwind players—please use a patch during the trial to prevent teeth marks. Returned mouthpieces must be free of patches and have no marks whatsoever as a result of the trial. Brass players—please be careful of causing excessive scratching of the shank—please insert and remove the piece carefully during the trial period. For all mouthpieces, boxes must be clean, straight and in resalable condition with all parts and/or accessories included. Please be careful when unwrapping and testing to avoid additional charges. If damage is evident, the loss of value to the mouthpiece will be deducted from your refund.
Instruments: When we receive your return, we will credit your credit card, less $75 or our cost of shipping the instrument to you, whichever is greater. There is no clean-up fee. The instrument must be in exactly the same condition as when it left our store. If new damage is evident, the cost of repairs and/or the loss of value to the instrument will be deducted from your refund. Instruments are shipped to you expertly packed and fully insured, and must be returned in the same manner. Any damage sustained during the return will be your responsibility to rectify.
Music: We now offer a "Half & Half" program for music trials. Under this program, you may purchase a quantity of music totaling $250 to $1,000, with the right to return up to half of it within a trial period of ten days. Returned music must be neat, clean and unmarked to receive return credit. No copies of any sort whatsoever may be made during the trial period (we have a way of knowing, so don't try it). Credit for returned music will made in the form of a refund to your credit card.
Other Stuff: We regret that we can not allow trials of CDs, DVDs or software due to copyright issues. Mouth instruments (recorders, harmonicas, etc.) can not be sold on a trial basis for reasons of hygene.Back to Top