Service & Integrity
Since 1892, Hickeys has been a family owned and operated musical tradition here in Upstate New York. We're an actual real-live music store that you can visit, browse the music stacks, try out some instruments and accessories, or just say "Hi". We're members of the Better Business Bureau and the Tompkins County Chamber of Commerce. Our home town of Ithaca is located at the base of Cayuga Lake, in the Finger Lakes Region of Upstate New York. As one of the first music stores on the internet, and one of the oldest in the United States, we continue to offer local, national, and international customers our unique brand of "Tiny-Town" service. If you would like to visit our store, click here for a complete set of directions from anywhere. Customer Service is an important part of what we do here. We believe in giving personal service, always fair and honest, and always with good value. And, we encourage your comments, so please do not hesitate to e-mail us with your thoughts. Okay
How to Order
Ordering online is a simple process at Hickeys Music Center Online. Once you have arrived at a page with a list of products, follow these simple steps:
- Enter the quantity of each item you would like in the white boxes to the left of the item's description.
- Scroll to the bottom of the page and click the "Add Items to My Cart" button. When you do this, you will be brought to a page summarizing everything you have selected up to this point.
- After reviewing your order, click the "Checkout Stand" button below the list of items.
- Fill out the customer info form and click "Submit Order." Remember, all information provided is strictly confidential.
And, since we are a real live music store, you can also call us and place your order over the phone, or even visit our store in person. Here is our contact information in case you wish to order in this manner: Okay
Our Store Hours
M,T,W: 10 to 6
Thurs: 10 to 8
Fri: 10 to 6
Sat: 10 to 5
Sun: Closed
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HICKEY'S MUSIC CENTER
104 Adams Street
Ithaca, NY 14850
Orders: 1.800.HICKEYS (442.5397)
Phone: 607.272.8262
Fax: 607.272.2203
E-Mail: info@hickeys.com
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Order & Credit Card Security
Your order is safe with us. We use highly sophisticated encryption technology to safeguard the transmission of your order over the internet. Our secure server means that you do not have to worry about credit card numbers being intercepted or hacked en route to our store. Furthermore, your order is not decrypted until after it has arrived in our store and has left the internet. However, if you are still concerned or unsure about account security, you may always print out your completed online order form and mail it to us with payment (including shipping) or your credit card number. Okay
Account Security & Confidentiality
At Hickeys, we value your privacy and your trust in us. Your name, address, phone number, credit card number, and purchase history are kept on our in-store computer system. We use this system to expedite your orders and provide intelligent customer service to you. We do not ever rent, sell, or otherwise make available any information whatsoever about you or your history to anyone. Ever. We diligently guard your privacy and refuse all requests from outside firms for access to our mailing list. If you would like, we will erase your credit card number from our computer - simply e-mail us and consider it done. For those who have signed up on our e-mail list, you may also rest assured that the address is completely confidential here at Hickeys, and will be used to occasionally notify you of special offers or other promotions of which you may be interested. We do not allow anyone access to your e-mail address for any reason. Please let us know if you have any concerns or questions about our privacy policies or practices. You can email us at info@hickeys.com or call 1-800.442.5397. Okay
Cookies and the Internet
We do not currently use so-called "Cookies" on our site. Nevertheless, you may be wondering what Cookies are, and whether you should worry about them. Well, to answer the first question: Cookies are bits of data that are stored on your computer's hard drive by certain websites. We do not know why they are called "cookies" — the programmers who invented them must have been short on relavent terms that day. Anyway, cookie data is information about you and your shopping history. If you have to "logon" or enter a password to get on to a website, then there is probably some cookie action going on. Now to the second question — Should you worry? It depends on the website. Most reputable sites use the cookie data to understand your tastes so they can serve you better. For instance, they may tailor the ads that appear on the site based on your past buying history to show only stuff you might be interested in. Others use this data to help you restore "preferences" or "shortcuts" on their site. No big deal there. But, some sites share this data with advertisers, and some will provide your name as well. If that happens, you will begin receiving advertisements and get put on all sorts of junkmail lists. But, since we don't use Cookies, you don't have to worry about any of this! Should Hickey's Music Center ever choose to begin using cookies, you can rest assured that this information would be used solely for internal purposes and would NEVER be shared in any way with anyone outside this company. Okay
Payment of Orders
CREDIT CARD: In order to give you the fastest, most efficient service, we request that payment be provided for at the time of the order. You can do this by entering your credit card number on the Secure Order Form. If you have ordered from us in the past, and used your credit card then, we may still have the number on file. If that is the case, you can tell us when filling out the order form to reuse the existing number. NOTE: When paying by credit card, it will not be charged until your order is shipped. If there are any backorders, your credit card will not be charged for those items until they ship. It is our policy to charge you for only those items which are actually shipped to you. Okay
If your credit card is declined or otherwise invalid...
Sometimes the credit card number provided to us does not work. This can be caused by anything from a simple typing error to an overlimit account. When this happens, we will e-mail you. Alternatively, we may telephone you (if you are a USA customer) or send you a postcard explaining the problem. Once notified, it is important that you contact us as soon as possible. If we contact you by e-mail or phone, your order will be held for a maximum of three days until we hear back from you. After three days have passed with no response, your order will be cancelled and the merchandise returned to stock. Once cancelled, you can reorder by placing the order a second time via our website as usual.
PERSONAL CHECK/MONEY ORDER: If you do not use credit cards, you may place an order by mailing us a personal check or money order along with a printed copy of your order. Do Not click the Send button. We will process your order when we receive it in the mail with your payment. Be sure to include enough to cover shipping charges, as the shopping cart system will not include an amount for shipping in the total. Any overpayments will be credited to your store account for future purchases. If you are outside of the USA and are sending a check or money order, please note that your payment must be in USA dollars drawn on a USA bank. If there are any price increases between the time that you place your order and the time when we receive it, we will contact you via e-mail about how to handle the difference. Okay
PURCHASE ORDERS: We welcome purchase orders from schools and other institutions. You can shop online, call, fax or mail your order in to us. If you shop online, use the "Special Comments" box on the final order form to cite your PO number. You may also print out your order and mail or fax it to us along with your PO. Purchase orders can be mailed or faxed to our store if your school requires them. If your school does not require POs, simply place your order and instruct us to bill the appropriate office. All such orders may be subject to review and confirmation before shipping. Okay
Order Confirmation
You will receive three confirmations from us. The first is automatic and will occur immediately after clicking the "Submit Order" button. It will say "Thank You For Shopping Hickeys - Your Order Has Been Sent!" and will give you your nine digit confirmation number. Write this number down, in case you wish to contact us about your order in the future. The second confirmation is manually generated, and will come in the form of an e-mail from our order processing clerk. This e-mail will be sent to you as soon as your order is entered into our system, usually within 24 hours (on Monday if you are ordering during the day Friday through Sunday). If you do not receive an e-mail when expected, there may have been a problem with your e-mail address, or we may not have received your order. If this is the case, we ask that you e-mail us so that we can take corrective steps. The third confirmation is also manually generated, and will occur when your order has been processed (either shipped, placed on backorder or cancelled). Okay
Tracking Numbers
All packages shipped via UPS are assigned a unique tracking number at the time they leave our store. (Please note that packages sent via the Post Office do not have tracking numbers.) At the current time we do not have a method to inform you of the UPS tracking number automatically, but it is something we are adding to our revised system. Should you be interested in learning the tracking number for your order, please send an e-mail to orders@hickeys.com with your request. We will look up your order, retrieve the tracking number, and e-mail it back to you. You can then use that number to see your package's in-transit progress by using UPS's Package Tracking webpage. Okay
Shipping Services
Hickey's Music is dedicated to keeping your costs as low as possible. Our flat rate UPS service means all packages 5 pounds and under cost only $6.95 to ship anywhere in the continental United States. For letter sized packages, we have available 2-Day Air Service at a low $7.95. Due to our volume, larger packages can also be sent 2-Day Air at deeply discounted rates. With our special low shipping rates, you don't have to worry about shipping charges becoming unbearable if you place a large order. We also offer a low cost Next Day Air option starting at just $18.95! Click on the "Info" buttons below to learn more about each option.Okay
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Domestic Orders |
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USA - UPS Ground
1 to 6 business days. |
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USA - UPS 2nd Day Air
2nd Business Day, by end-of-day. |
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USA - UPS Next Day Air
Next business day, by end-of-day. |
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USA - Priority Mail
3 to 5 days to most US addresses. |
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USA - Economy Shipping (Media Mail)
1 to 4 weeks. Music, Books, CDs & Software only. |
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International Orders |
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UPS Worldwide Express
2 to 5 days to major destinations. |
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Express Mail International
3 to 5 days to major destinations. Trackable. |
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Priority Mail International
6 to 10 days to most destinations. |
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First Class International
Up to 4 pounds. Delivery time varies. |
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Local Orders |
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School Delivery |
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In-Store Pickup |
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International Shipping
We ship to destinations outside the United States every day. For letter sized flats we recommend using UPS Worldwide Express for this purpose as it is fast, trackable, and insured. For larger packages we recommend using the US Postal Service. Services provided include Air Mail, somewhat faster Global Priority Mail and trackable, insurable Global Express Mail. See the Shipping Methods section for more details. All packages shipped to APO and FPO addresses are shipped via the U.S. Postal Service. Some countries may levy customs duties or taxes on your package. We are not responsible for these fees. You might also have to pay a fee to UPS or your country's postal service for delivery outside of a standard delivery area. These charges are not included in the amount paid to Hickeys Music. We have no control over whether you will be charged any such fees or taxes, although our experience tells us that these fees are not always charged. We mention it here so that you are aware that such fees may become payable. If your order has already been shipped, it can not be cancelled. Okay
When Will My Order Ship?
Our systems are designed to ship most orders the next business day after you place it, providing the item(s) your ordered are in stock. If you place your online order in the morning before 9:00 AM Eastern time (or phone in your order before 2:00 PM) it will usually be shipped that same day if it is to go UPS, or the next morning if it going via the Post Office. For out-of-stock items, see the next paragraph for our Out of Stock policy. Orders placed online on Saturday after 9:00 AM or Sunday are processed when we reopen on Monday morning. During our busy season (August through late September, and again around Christmas through to February) there may be a delay of a day or two in processing orders due to high volume. UPS orders are shipped Monday through Friday, Post Office orders ship Monday through Saturday. No orders are shipped on Sunday. Okay
What Is a Backorder?
This is a popular question. A backorder occurs when something is temporarily out of stock at our store and we have to turn around and order it in from the publisher or manufacturer for you. Being "backordered" does not mean that an item is out of print, discontinued or no longer available. It's just out of stock and on order. For most (most, not all) publishers and manufacturers, we can obtain backordered items in about a week or two. In many other cases, the publisher or manufacturer is also out of stock. In these cases the backorder may take a few extra days to a few extra months to obtain. Times vary depending on the item and the maker, so there is no way to give a general answer. Okay
Backorders & Out of Stock Items
Most items you see displayed on this website are currently in-stock and available for immediate shipment. An exception is Orchestral Parts, most of which are special ordered for you; and a few other items. Items that are out of stock typically have a note in parenthesis stating "Ships in x Days" where x is the number of days we estimate it will take to obtain the product from the publisher or manufacturer. When you place your order with us, there is a good chance that everything will be in stock and your order will be complete in one package. Sometimes, despite our best efforts an item may not be in stock for one reason or another. If this happens to you, the out-of-stock item can either be backordered or cancelled. When you place your order online, you are given some choices about how you would like us to handle any out-of-stock items. Since we need to charge shipping on each package sent, you may wish to instruct us to either send all your backorders in one package, or to hold your entire order until it is complete. Here are the options as they appear on the on-line order form:
Split Once.
- Send what you have In-Stock today
- Send ALL backordered items later in ONE package.
- Cancel backordered items if they become unavailable.
- Note: Second package will incur a shipping charge.
- Note: If a backorder looks as though it is going to take an exceptionally long time to obtain, we will ship the other backorders and notify you when the final item arrives in the store. At that point you can tell us if you still want the item in question.
Split As Needed.
- Send what you have In-Stock today.
- Send backordered items individually as you get them.
- Cancel backordered items if they become unavailable.
- Note: Each package will incur a shipping charge.
- Note: If one or more backordered items arrive months after your original order, we will attempt to contact you to see if you still want the item in question. While this is extremely rare, it does happen, and we will do what we can to accommodate you.
Cancel Out-of-Stock items.
- Send ONLY what is in-stock today.
- Cancel out-of-stock items.
- I can re-order later if I desire.
Ship When Complete.
- Send ENTIRE order in ONE package when possible.
- Wait up to 30 days for any out-of-stock items to arrive.
- After 30 days, ship what you've got & leave out-of-stock items on order.
- When out-of-stock items arrive, contact me for further instructions.
- Note: Recommended for International orders. Okay
Trial Periods
We offer trial periods on in-stock mouthpieces and instruments. You may try a maximum of three in-stock mouthpieces or one instrument for up to one week. We can not allow trials on special-order mouthpieces or instruments, only those that we have in stock. Woodwind mouthpiece trials must be done with the use of mouthpiece patches to prevent scoring of the mouthpiece.
How it Works:
We'll sell you the items you wish to try, and after one week has passed, you may then ship any unwanted items back to our store. When we receive your return, we will credit your credit card, less shipping and a $3 per-item clean-up fee.
The Fine Print:
Instruments must be in exactly the same condition as when they left our store. They will be shipped to you expertly packed and fully insured, and must be returned in the same manner. Mouthpieces should be rinsed out and wiped down prior to return. Woodwind players—please use a patch during the trial to prevent teeth marks. If returned, they must be free of patches and have no marks whatsoever as a result of the trial. All mouthpiece boxes must be clean, straight and in resellable condition. Therefore, please be careful when unwrapping, testing, and repacking your trial order. We regret that we can not allow trials of printed music, CDs, or software due to copyright issues. Some software programs may have a free demo available, so please ask if you are not sure. Okay
Returns & Exchanges
Our Return Policy is designed to be fair and upright, so that we may offer you the widest selection of hard-to-find musical items at a reasonable cost with low-cost speedy delivery. As such, it may be different from those of some other retailers, therefore please take a moment to become familiar with it.
All returns or exchanges must occur within 30 days of the original invoice and must be accompanied by a copy of the invoice and a Return Form or a note explaining the reason for the return. Be sure to always include a copy of your invoice—returns received without invoice copies will not be credited. You do not need a Return Authorization (R/A) number before sending your return. If you are uncertain of whether you are allowed to return an item, please contact us first before sending it back. Any item returned in violation of this policy will not be credited and may be refused and sent back to you.
- Music Music is not returnable or exchangeable unless there is a printing error or we shipped the wrong item to you. We can not take back music because it is not satisfactory or is not what you expected, or because it is too easy or too hard. In the case of defective music, we will exchange your defective copy for a corrected version if possible. We will only issue a refund or credit if a corrected copy is no longer available. Music returned must be in mint condition with no markings whatsoever.
- Accessories Accessories are returnable if they and their packaging are unused and in mint condition. Accessories that arrive with themselves or their packaging damaged will be credited at a lesser value than when sold.
- CDs CDs are returnable only if they are still in their original, unbroken shrink wrap. Defective CDs can of course be returned, and will be exchanged for new ones. CDs may not be returned because they are not what you expected or because you don't like the performance.
- Software Software is returnable only if the item was sent in error and the shrink wrap is unbroken. Software that has damaged or defective media (disks) can be exchanged for undamaged only. No refunds will be issued for damaged or defective media unless a replacement is unavailable. Software that has "bugs," does not work on your system, or is otherwise found to be unsuitable is not considered defective and can not be returned.
In cases of defective or erroneous merchandise, we will also refund your shipping charges if the original shipping charges pertained to only the returned item. In cases where you are returning an item for reasons other than defect or error, we will credit your account for the cost of the item only, minus shipping charges. This is our general policy regarding returns and exchanges. There may be exceptions or circumstances unforseen at the time of this writing. In those cases we will do what is fair and appropriate to remedy the situation.
We appreciate your cooperation with us in regards to this and other policies outlined on this page. These policies have been instituted so that we may offer you the widest selection of hard-to-find musical items at a reasonable cost with fast delivery. While a more liberal return policy might be initially appealing, it would seriously affect our ability to offer you the wide range of products you will find here. Okay
Instrumentation Codes
Following many of the titles on this website, you will see a set of numbers or abbreviations enclosed in square brackets. These codes indicate the precise instrumentation of the work listed. Their format varies depending on the type of ensemble (woodwind, brass, string, orchestra or band), Click on the following links to see explanations of each type (these links will open popup boxes): Okay
Legal Terms
All information on this website is provided on an "as is" basis without warranty of any kind, either expressed or implied. Information from this website may contain typographical errors or technical inaccuracies. Prices, availability and all other information is subject to change at any time without notice. Okay
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