Most items you see displayed on this website are currently in-stock and available for immediate shipment. An exception is Orchestral Parts, most of which are special ordered for you; and a few other items. Items that are out of stock typically have a note in parenthesis stating "Ships in x Days" where x is the number of days we estimate it will take to obtain the product from the publisher or manufacturer. When you place your order with us, there is a good chance that everything will be in stock and your order will be sent complete in one package. Sometimes, despite our best efforts an item may not be in stock for one reason or another. If this happens to you, the out-of-stock item can either be backordered or cancelled. When you place your order online, you are given some choices about how you would like us to handle any out-of-stock items. Since we need to charge shipping on each package sent, you may wish to instruct us to either send all your backorders in one package, or to hold your entire order until it is complete. Here are the options as they appear on the on-line order form:
Ordering online is a simple process at Hickeys Music Center Online. In March of 2016 we rolled out version 5 of our website and simplified the process even further. Once you have arrived at a page with the product you want, follow these simple steps:
And, since we are a real live music store, you can also call us and place your order over the phone, or even visit our store in person. Here is our contact information in case you wish to order in this manner:Back to Top
You will receive three or four confirmations from us.
If your credit card is declined or otherwise invalid...
Sometimes the credit card number provided to us does not work. This can be caused by anything from a simple typing error to an overlimit account. When this happens, we will e-mail you. Alternatively, we may telephone you (if you are a USA customer) or send you a postcard explaining the problem. Once notified, it is important that you contact us as soon as possible. If we contact you by e-mail or phone, your order will be held for a maximum of three days until we hear back from you. After three days have passed with no response, your order may be cancelled and the merchandise returned to stock. Once cancelled, you can reorder by placing the order a second time via our website as usual.
PERSONAL CHECK/MONEY ORDER: If you do not use credit cards, you may place an order by mailing us a personal check or money order along with a printed copy of your order. Do Not click the Send button. We will process your order when we receive it in the mail with your payment. Be sure to include enough to cover shipping charges. Any overpayments will be credited to your store account for future purchases. If you are outside of the USA and are sending a check or money order, please note that your payment must be in USA dollars drawn on a USA bank. If there are any price increases between the time that you place your order and the time when we receive it, we will contact you via e-mail about how to handle the difference.
PURCHASE ORDERS: We welcome purchase orders from Schools, Churches and other institutions. You can shop online, call, fax or mail your order in to us. If you shop online, use the Purchase Order Number box to cite your PO number. You may also print out your order and mail or fax it to us along with your PO. Purchase orders can be mailed or faxed to our store if your school requires them. If your school does not require POs, simply place your order and instruct us to bill the appropriate office. All such orders may be subject to review and confirmation before shipping.Back to Top
All packages shipped via UPS and most via the Post Office are assigned a unique tracking number at the time they leave our store. Customers who request UPS will automatically receive an e-mail from our UPS server when their order is shipped. At the current time we do not have a method to automatically inform Post Office customers of their tracking numbers. Post Office customers wishing to know their tracking number should send an e-mail to firstname.lastname@example.org with your request. We will look up your order, retrieve the USPS tracking number and e-mail it back to you. You can then use that number to see your package's in-transit progress by using USPS's Tracking webpage. As Post Office tracking numbers are more difficult for us to obtain and transmit to you, we ask that you do not request these unless the package seems to be running late and you wish to use it to confirm its progress.Back to Top